Who we are
GlowNest (“we”, “us”) operates this online store for customers in the European Union and the United Kingdom. Contact: mumtazkhan6630@gmail.com.
What data we collect
When you place an order, we collect your name, email address, delivery address, phone number (for delivery updates), and order details. Payments are processed securely by our payment provider (PayPal) — we never see or store your card details.
Why we use it
- To fulfil and deliver your order (contract)
- To send order updates and tracking information (contract)
- To respond to your messages (legitimate interest)
- To improve our store and prevent fraud (legitimate interest)
- Marketing emails only if you explicitly opt in (consent — you can unsubscribe anytime)
Who we share it with
Only the partners needed to run the store: our payment provider, our shipping and fulfilment partners, and our email service. We never sell your personal data.
How long we keep it
Order records are kept as required for tax and accounting purposes, then deleted. Marketing data is kept until you unsubscribe.
Your rights (GDPR / UK GDPR)
You have the right to access, correct, delete, or receive a copy of your personal data, to restrict or object to its processing, and to withdraw consent at any time. Email mumtazkhan6630@gmail.com and we will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.
Cookies
We use essential cookies to keep the store working (basket, checkout, security) and, with your consent, analytics cookies to understand how the store is used. You can change your cookie preferences at any time in your browser settings.